Terms of Use & Privacy Policy

Dear Visitors, Customers, and Members,

Welcome to Arvak & Sól. This document explains your rights regarding the processing of your personal data under the Law on the Protection of Personal Data No. 6698 (“the Law”) and sets out the terms for using our website, www.arvakandsol.com (“the Site”), shopping on the Site, and becoming a Site Member.

1. Terms of Use

1.1 General Use

• The Site is operated by Arvak & Sól. By accessing or using the Site, you agree to these Terms of Use.

• The Site may only be used for lawful purposes. Any harmful activity such as unauthorized access, virus distribution, or disrupting Site services is prohibited.

• Arvak & Sól reserves the right to modify, suspend, or discontinue Site services at any time.

1.2 Membership and Accounts

• Users must provide accurate and up-to-date information.

• Account security is the responsibility of the user.

• Account details must not be shared with third parties.

1.3 Intellectual Property

• All content on the Site (text, images, logos, software) belongs to Arvak & Sól.

• Content may not be copied, distributed, or used for commercial purposes without written permission.

1.4 Disclaimer

• The Site content is for informational purposes only. Arvak & Sól is not responsible for damages resulting from its use.

• Third-party links are outside our control; no liability is accepted for issues arising from such links.

2. Privacy Policy

2.1 Personal Data Collection

As the Data Controller under the Law, Arvak & Sól collects personal data when you:

• Shop from the Site,

• Become a Site Member, or

• Consent to personalized/commercial communication.

Examples of collected personal data:

• Identity information (name, surname, date of birth),

• Contact information (address, phone number, e-mail),

• Invoice information (Turkish ID, tax number, company info),

• Shopping information (date, time, amount, contents, payment method),

• Data regarding Site usage and behavior.

2.2 Purpose of Processing

• To communicate with you and respond to your inquiries or complaints,

• To fulfill legal obligations and information security requirements,

• To exercise rights in legal disputes arising from contracts,

• To conduct marketing or commercial communication if consent is provided.

2.3 Data Transfer

We may share your personal data with:

• Service providers for IT, marketing, consulting, or courier services,

• Group companies for marketing or data enrichment,

• Authorized public institutions for legal obligations,

• Banks/payment providers for credit card transactions (without recording the card by Arvak & Sól).

2.4 Your Rights

You may request:

• Confirmation whether your personal data is processed,

• Information about processing activities, purposes, and third parties,

• Rectification or deletion of inaccurate/incomplete data,

• Notification to third parties with whom your data has been shared,

• Objection to automated decision-making,

• Compensation for damages if data is unlawfully processed.

Applications can be submitted via the contact channels provided by Arvak & Sól.

3. Browser Cookies

• The Site uses cookies to store site preferences and collect statistical information.

• Cookies help improve user experience, customize content, and analyze Site usage.

• Users can disable or block cookies via browser settings.

4. Explicit Consent and Commercial Communication

• You may provide explicit consent for processing personal data or receiving commercial communication.

• Consent can be withdrawn at any time without justification.

• Arvak & Sól and affiliated companies may process your data and send personalized commercial messages according to your consent.

5. Changes

• Arvak & Sól may update this document by publishing on the Site or sending emails.

• Changes take effect on the date of publication.

6. Contact Information

For questions or requests regarding this document or your personal data:

Email: info@arvakandsol.com

Phone: +90 216 784 10 15