Distance Selling Agreement
1. Parties
This Distance Selling Agreement (“Agreement”) is entered into electronically between ARVAK + SÓL (“Seller”) and the customer (“Buyer”) placing an order through the website.
By completing an order on this website, the Buyer confirms that they have read, understood, and accepted this Agreement.
2. Products and Orders
The Buyer acknowledges that they have reviewed the essential characteristics, sales price, payment method, and delivery information of the products before placing an order.
All orders are subject to product availability and confirmation by the Seller.
3. Payment
Payments are processed securely through the payment methods available on the website. The Seller reserves the right to cancel orders suspected of fraud or unauthorized transactions.
4. Shipping and Delivery
Orders are processed and shipped within the estimated timeframe stated on the website. Delivery times may vary depending on the destination country and shipping carrier.
The Seller is not responsible for delays caused by customs clearance procedures, force majeure events, courier disruptions, or circumstances beyond its control.
5. International Orders and Customs Duties
For international shipments, any customs duties, import taxes, brokerage fees, local handling charges, or other additional costs imposed by the destination country are the sole responsibility of the Buyer.
ARVAK + SÓL is not responsible for customs procedures, delays, import restrictions, or additional charges applied by local authorities.
If a shipment is refused, abandoned, or not collected due to unpaid customs duties or taxes, any return shipping fees, customs charges, storage fees, or related expenses incurred may be deducted from the Buyer’s refund or charged to the Buyer.
6. Right of Withdrawal and Returns
The Buyer has the right to request a return within the legally applicable withdrawal period, provided that the product is unused, unworn, undamaged, and returned in its original packaging with all tags and accessories included.
Returns that do not meet these conditions may be rejected.
For hygiene and safety reasons, certain products may not be eligible for return if opened, used, or damaged after delivery.
7. Return Shipping Costs for International Orders
Unless the return is due to a defective or incorrect item sent by the Seller, return shipping costs are non-refundable and are the responsibility of the Buyer.
For international orders, the Buyer is responsible for all return shipping fees, customs duties, taxes, import charges, and any additional costs arising during the return process.
Customers are strongly advised to use a trackable and secure shipping service when returning items. The Seller is not responsible for lost or damaged return shipments.
8. Refunds
Once the returned product is received and inspected, eligible refunds will be processed through the original payment method within a reasonable timeframe.
Any shipping fees, customs duties, taxes, or additional charges incurred during the original shipment are non-refundable unless otherwise required by applicable law.
9. Limitation of Liability
The Seller shall not be liable for indirect, incidental, or consequential damages arising from the use of the products or delays caused by circumstances beyond its reasonable control.
10. Governing Law
This Agreement shall be governed by and interpreted in accordance with the applicable laws and consumer protection regulations.
Any disputes arising from this Agreement shall be subject to the jurisdiction of the competent courts and authorities.
11. Contact Information
For any questions regarding orders, returns, or this Agreement, customers may contact:
Email: arvakandsol@gmail.com
Website: www.arvakandsol.com